We want you to be completely satisfied with your purchase from KF Epic. If you are not happy with your order, you may request a return or refund under the following terms:
1. Return Window
You can return any eligible item within 7 days of receiving your order.
2. Eligibility
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Proof of purchase (receipt or order number) is required.
- Sale items, digital downloads, and perishable goods are not eligible for return.
3. How to Initiate a Return
To start a return, contact us at info@kfepic.com with your order number and reason for return. We will provide instructions on how and where to send your item.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@kfepic.com.